Frequently asked questions

To use Parkl, a stable internet connection and the installation of the app on your smartphone or tablet are required.

No, a person can only use one user account. However, you can add multiple vehicles to one account, making it easy to manage your different vehicles.

The Parkl app can be downloaded from the Apple Store or Google Play. The app is available for both iOS and Android platforms.

The Parkl system identifies users based on their car license plates. The app can handle multiple license plates, but only one can be used at a time.

Parkl is an app for drivers that offers an easy solution for street and indoor parking, electric vehicle charging, and highway vignette management. The app helps you easily identify your current zone and can automatically renew ongoing on-street parking in public areas. It also provides access to off-street parking spaces, such as those in hotels, office buildings, and residential parking lots, as well as hundreds of public EV charging points within the Parkl charging infrastructure.

On the Profile page, you can add your company profile under the Company Profile menu. To do this, you need to enter an eight-digit code, which you will receive by email. Once you enter the code, the company profile will also appear on the private dashboard.

You do not need to create a new profile; simply accept the invitation from the company on the device where the Parkl app is downloaded and you are logged in. If necessary, we can change your email address to a company email, but in this case, all receipts, including ones coming from private use, will be sent to that email address.

There is no such restriction from Parkl, but your employer may request it. If you registered with an incorrect email address, there is no need to delete your account. You can change the registered email address in the Profile section, under Personal Data. If you encounter any further issues with this, please contact our customer service at help@parkl.net, and we will assist you in changing the email address associated with your account.

To access your profile, simply use the email address and password you previously provided to log in. If you registered using Facebook, Google, or Apple ID, you can also use these accounts to log in.

No. However, if you register your bank card, you will be able to park in other Parkl parking locations as well. Instant parking also becomes available, which means that we will automatically open the barrier for you (e.g., in shopping malls). However, to use the private dashboard, you will also need to add a credit card to your profile.

You can delete your Parkl user account by navigating to the Handle Profile section at the bottom of the Profile page and selecting Delete Profile.

You can modify your details in the Profile menu, under Personal Details.

To set your default vehicle for parking and charging, go to the Profile page under the Vehicles menu. Select the desired vehicle, tap on the pencil icon to edit, enable the Favorite option, and save the changes. If you assign a nickname to your vehicle, this will appear in your transactions. You can update your favorite vehicle at any time, including when you start a new parking session, by pressing the small car icon on the map. The vehicle marked as your favorite will be the default choice in the app unless you manually select another vehicle.

You can activate the Instant Parking feature in the Profile page under the Vehicles menu. Choose the desired vehicle, press Edit, enable the Instant Parking option, and save your changes.

If your vehicle is a chargeable electric or plug-in hybrid and you’d like to use our charging services, you can enable this feature under the Vehicles menu on the Profile page. Select the vehicle, enable the Chargeable option, and save the changes.

To specify your vehicle type, go to the Vehicles menu in the Profile page. Choose your vehicle, tap the pencil icon to edit, select the correct vehicle type, and save your changes. Choosing the correct category is crucial, as the selection of highway vignette types depends on vehicle categories. Hourly rates for street parking may also vary depending on the vehicle's type.

The Parkl system identifies users based on their vehicle license plates. The app can manage multiple license plates at once, but only one can be actively used for parking or charging at any given time.

You can select your Favorite card for payments on the Profile page, under the Payment Methods section. Once you find the desired payment method, tap the pencil icon to edit, then set it as your Favorite and save the changes.

Important: The payment method and vehicle marked as favorites in the app will be used by default for every transaction, unless you manually select a different option.

Payment is processed within the app through the OTP Simple system, and the bank details provided during registration are managed and stored by the Simple system. Thus, the payment is completely cashless and operates automatically.

You can add and modify your card details on the Profile page, under the Payment Methods section. Here, you can set a nickname for your card to make it easier to identify during transactions.

Important: The payment method marked as your favorite will be the default one used in the app.

On the Profile page, under the Billing section, you can enter your billing address. The payment method will be determined from the Fleet or Private dashboard start.

Important: The Fleet payment option, available for instant parking, is also accessible on the Profile page under Billing. This feature becomes available once you have received the company invitation and are a member of the fleet.

If you have a valid parking pass for a specific parking lot, pressing the Start button on the parking details page will automatically start parking with your pass.

Additionally, you can find your passes in the Transactions/Passes menu. You can also start pass-based parking from the pass details page.

Certain types of passes are only valid during specific time periods or exclusively on weekends. These details are always listed on the app's Pass purchase page, directly next to the pass type.

Periodic pass: Can only be used within a specific time frame (e.g., night pass: 6:00 PM - 8:00 AM).
Weekend pass: Valid as a daily pass only on weekends.

Check the details before purchasing to ensure the pass meets your needs!

In Parkl partner parking lots, you can choose from several types of passes:

• Daily pass: Valid for one specific day, from 00:00 to 23:59.
• 24-hour pass: Usable for 24 hours from the moment of purchase.
• 7-day pass: Valid from 00:00 on the selected start date for 7 days.
• Weekly pass: Valid from 00:00 on the first day of the week until 23:59 on the last day of the week.
• 30-day pass: Valid from 00:00 on the selected start date for 30 days.
• Monthly pass: Valid from 00:00 on the first day of the month until 23:59 on the last day of the month.
• 365-day pass: Valid for 365 days from 00:00 on the selected start date.

With the exception of the 24-hour and monthly passes, you can set the start date of validity for all other pass types by using the Modify option in the VALIDITY field.

Yes, however, you cannot use a pass at multiple locations. The purchased pass can only be used at the specific parking garage where it was purchased.

There is no minimum parking time, but at most locations, if you park for less than 10 minutes, you will not be charged.

The owner of the parking space can see on the Parkl Admin platform who is parking in their space and the license plate of the car.

Parkl installs its own proprietary device in garages and parking lots, allowing users to open the gate with a single touch via their phone. In locations where the instant parking service is available, after setting it up in the app, the barrier will automatically open based on license plate recognition.

If you are unable to open the gate or barrier, please check if you have an internet connection, whether you are at the correct gate, and if you have an active parking session at that location. If you still cannot open it after these checks, please contact the garage operator or reach out to our customer service via phone at +36 1 8 555 777.

You can only use the app for pedestrian exit if there is no designated pedestrian exit in the parking lot, and you can only leave the building through the car entrance. In all other cases, please use the parking lot's designated pedestrian exit.

Your car has to stay in the lot, but you can freely leave on foot in the meantime.

If you receive a specific number after the barrier opens, please find the corresponding parking spot. Otherwise, the app may display one of the following messages:

• Please park in an available spot.
• Please park in an available Parkl parking spot.
• Please park in the P-001 spot.

The indication for instant parking at a specific location is currently not visible in the app, but we will integrate this feature soon.

If you use the Search function, the results will be marked with a yellow pin on the map. If you tap on a parking lot close to your destination, the walking route between the parking lot and your destination will be displayed, along with an estimated walking time.

Push on the off-street parking search function in the Private Dashboard, then tap the search button on the pop-up tile and enter your destination.

The pins displayed on the map indicate nearby off-street parking spaces and their hourly rates. By tapping on a pin, you can view the name of the parking lot and the hourly fee.

The pins may have different statuses:

• Purple: Available parking space
• Purple with lighter text: Full parking lot
• Black: Selected parking lot
• Gray: Temporarily closed parking lot

If a parking lot has a charging station, a lightning bolt symbol will appear next to the pin.

This service is only available in Hungary.

Automatic renewal is now easier than ever. Simply select the correct zone, then scroll down to the bottom of the pop-up information window. There, you'll find the automatic renewal tile. Slide the button to the right to activate automatic renewal.

This service is only available in Hungary.

On the Private dashboard, tap the on-street parking tile, then select the suggested zone. If needed, you can change the zone manually by pressing the pencil icon or selecting a different zone on the map. Once you are in the correct zone, press Select, review the details in the pop-up window, and start parking by tapping Start.

This service is only available in Hungary.

By tapping the custom notification tile, you can add 30, 60, or 90 minutes to the current parking period. After selecting the desired time, press Save to confirm.

This service is only available in Hungary.

Tap the on-street parking tile, select the zone, review the details, and start parking by pressing Start.

This service is only available in Hungary.

You can view your active on-street parking session in the Active menu or within the on-street parking tile. In both locations, you can stop the parking session.

This service is only available in Hungary.

According to NMFR regulations, parking fees may vary by zone depending on the vehicle category. Certain categories, such as trucks, may have higher fees in specific zones (e.g., city center), while others, such as motorcycles, may park free in some zones. Current rules and fees are listed in the description of each parking zone.

This service is only available in Hungary.

On the Private dashboard, select the on-street parking tile to view the map. To park in a different zone, press the Edit (pencil) icon and enter the zone code provided by the app.

After entering the code, press Select, then confirm again. The zone details will appear in the information window, where you can start parking by pressing Start.

Tip: If you zoom out on the map, a Zone Code button will appear to help with entering and selecting the zone.

This service is only available in Hungary.

Tap the on-street parking tile to view the map with your current location. To search for another area, press the Search (magnifying glass) icon and enter your destination.

The app will suggest the appropriate parking zone for the selected location. Press Select, then Start to begin parking.

On the Private dashboard, tap the EV Charging tile. On the map, press the Search (magnifying glass) icon and enter your destination. Select the charging point that suits you, then press Select. After that, you can start charging at the chosen location.

On the Private dashboard, select the EV Charging tile. On the displayed map, press the Search icon and enter your destination. Choose the most suitable charging point from the results, then press Select. This will allow you to start charging at the selected location.

Once charging has started, the session will appear on the Private dashboard. To stop charging, simply press the Stop Charging button.

After selecting the charging point in the app, you can specify the connector type. The available options are: Chademo (DC), CCS (DC), or Type 2 (AC).

The map pins indicate the status and power level of charging points:

• Purple: Charging point currently available.
• Light purple: Available roaming partner charging point.
• Black: Manually selected charging point.
• Gray: Not operational at the moment.

Pins may display one, two, or three lightning bolts, representing the maximum available charging power at the location.

During filtering, you can specify:

• Parkl-operated chargers or chargers including roaming partners
• Connector type
• Minimum charging capacity
• Availability of an on-site charging cable

You can also choose to display only operational chargers and those without access restrictions (publicly available chargers). Filter settings are saved and will remain active when reopening the app.

In the bottom right corner of the map, press the list icon to view the nearest charging locations in a list format.

Yes, charger roaming has been available to users since July 2025.

With charger roaming, you can use not only Parkl-operated EV chargers but also access E.ON, IONITY, Lidl, Mobiliti, MOL, OMV, and Shell charging points through the Parkl app.

Some roaming partners do not send charging completion data immediately, which is required to initiate payment.

In such cases, the session will appear as "Not paid" under the History tab in the Transactions menu. Once completion is confirmed, the system will automatically start the payment process.

After tapping the EV Charging tile, select the desired charging location on the map. In the pop-up window, under the Chargers menu, choose the specific charging point.

During roaming, chargers are identified using their full ID format instead of Parkl’s four-digit IDs (e.g., HU*LDL*E0123456 or HU*MOL*E0123*1).

Tap on the highway vignette tile, which will open the Transactions/Vignette page. Here you'll find your valid vignettes. Expired vignettes will be listed under the History section.

To purchase a new vignette, press the New vignette button on the tile or in the transaction listing. In our system, highway vignettes can be purchased for motorcycles, passenger cars, passenger cars with trailers, motorhomes, light commercial vehicles, and trailers, as long as they weigh under 3.5 tons. For other vehicles, such as those weighing over 3.5 tons, the road toll must be paid through the HUGO system, which we do not manage.

If your highway vignette purchase was unsuccessful and the error occurred in our system or on the NMFR site (rather than on your end, for example, due to insufficient funds), please contact our customer service. You can directly call us from the error message pop-up window for quick assistance.

It is important to provide the correct vehicle category, as the type of highway vignette will be listed based on your vehicle when purchasing the vignette. If you are unsure about the vehicle category, the following image provides a simple summary of the types:

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On the Fleet homepage, individual services are active depending on the user’s permissions. If a service is active, its functionality is the same as on the personal dashboard, with the main difference being that the office dashboard is different. When the tiles are active, their functionality is similar to the Private dashboard; however, the payment method is always the corporate fleet, and your personal credit card cannot be selected.

The Fleet quick-start feature works the same way at the app level as it does for personal use. Please refer to the relevant sections for Private features for detailed guidance.

Starting charger roaming with a business profile works the same way as with a private account. On the Fleet Home screen, tap “Start Charging,” select a location on the map, choose the vehicle and charger, then start the charging process.

To access charger roaming, your employer must enable the feature and assign you a Parkl Fleet user role.

For access-related questions, please contact your corporate administrator.

With roaming charging, you can use not only Parkl-operated EV chargers but also access E.ON, IONITY, Lidl, Mobiliti, MOL, OMV, and Shell charging points via the Parkl app.

A subscription agreement is available for corporate partners. For more details, please contact your corporate administrator.

Your active transactions can be viewed on the Home page under the service currently in use, as well as on the Transactions page.

To make a reservation, press the Parking Reservation button on the Home page, then select the location, arrival and departure times, and the vehicle you wish to use.

Reservations can be viewed on the Transactions/Reservations page or on the dashboard if there are no other active parking sessions. You can also create a reservation directly from the Transactions/Reservations page.

Office passes are available on the Transactions page under the Passes tab. Parking can also be started directly from the subscription.

To do this, tap on the pass to view its details, where you will find the Start option.

To start office parking, press the Start Parking button on the homepage. This is only available if the company has open-ended spots. If only reserved spots are available, the button will not appear. In that case, parking can be started via the reservation details.

To start office charging, go to the homepage and select the Start Charging button. Choose the location, vehicle, and charger, then start the charging process.

Payment is processed within the app through the OTP SimplePay system. The banking details provided during registration are managed and stored by the Simple system. Therefore, the payment is completely cashless and operates automatically.

The Convenience Fee is a form of compensation for using digital services, similar to fees applied in other online services such as purchasing tickets or ordering home delivery.

In the Parkl app, a Convenience Fee of 125 HUF is charged for every transaction related to off-street parking, parking pass purchases, and EV charging on Parkl-operated chargers. For roaming charging and highway vignette purchases, different Convenience Fees may apply depending on the specific service.

The receipt always shows the exact parking or charging fee separately from the Convenience Fee.

Payment is processed immediately after the transaction is completed. There is no pre-authorized amount or balance that needs to be topped up.

You can exit the parking garage, but you cannot start a new parking session until the outstanding fee has been paid using the registered card or a new payment method has been added to your profile, from which the corresponding amount can be deducted.

You will always receive an invoice via email. If you would like an invoice with VAT, you can request it on the Profile page under the Billing section.

On the first day of each month, a summary invoice will be sent covering parking, charging, and highway toll transactions from the previous month.

Billing is determined as follows:

• Off-street parking: In most cases, billed per minute from the start of parking until the barrier is lifted.
• On-street parking: Billed per minute from the start to the end of the parking session.
• Electric charging on a Parkl-operated charger: Billed based on consumption (typically per kWh), time-based, or according to the operator’s pricing settings.
• Electric charging at a roaming partner: Billed based on consumption (typically per kWh), time-based, or as defined by the operator. A roaming convenience fee applies unless an active Roaming Subscription is in place.
• Highway vignette purchase: Billed according to the selected vignette type and validity period at the time of purchase. The vignette is issued for the provided license plate and becomes valid immediately.

All transactions are transparent, and payment is processed automatically within the app.

You can exit the parking garage; however, you cannot start a new parking session until the outstanding fee has been settled using the registered card or a new payment method has been added to your profile.

Yes, you will always receive an invoice via email. VAT invoices can be requested on the Profile page under the Billing section. Additionally, a monthly summary invoice covering parking, charging, and highway toll transactions from the previous month is issued on the first day of each month.

Referral Coupons:

You can find your unique promotional code under the Coupons section on the Profile page and share it with friends.

When a friend enters your code, they receive a 500 HUF coupon valid for 30 days for on-street parking, off-street parking, or EV charging. Once your friend uses the coupon, you also receive a 500 HUF coupon valid for 30 days. You receive a new coupon for each additional successful referral.

Promotional Coupons:

During Parkl campaigns, coupon codes may be available in announcements, press materials, social media posts, or newsletters. These coupons apply to specific services and within a defined validity period.

Always review the exact terms and expiration date in the promotion details.

Coupons can be managed on the Profile page under the Coupons section.

Add a New Coupon: Tap the New Coupon button, enter the code, and confirm by pressing Add.

View Active Coupons: In the Active Coupons section, you can see the validity period, value, and the services where the coupon can be used.

Always monitor the expiration date to ensure timely use.

At selected Parkl partner locations, users may be entitled to discounted or free parking when using specific services. To claim the discount, an active Parkl parking session must be shown on-site.

Locations:

• Duna Plaza – Cinema City: 3 hours of free parking
• KÖKI – Megafitness: 2 hours of free parking
• KÖKI – OBI: 3 hours of free parking
• KÖKI – Kackac Playground: 3 hours of free parking
• Museum Underground Parking – Hungarian House of Music and Fine Arts Museum: 2 hours of free parking (for online tickets purchased at www.jegy.ligetbudapest.hu)

If you receive a coupon on-site, it must be registered in the Profile page under the Coupons section before exiting the parking area.

Key rules:

• Single use only: Each coupon can be used once.
• Automatic activation: The coupon with the earliest expiry date is applied automatically after parking or charging starts. Its value is deducted after the session ends.
• Non-transferable balance: If the transaction amount does not exceed the coupon value, the payable amount will be 0 HUF, but any remaining balance cannot be used for future transactions.
• Not valid for pass purchases.
• Not valid for roaming charging.
• Not applicable to corporate billing.

Always check the expiration date to maximise the coupon’s value.

You can contact Parkl customer service via email and Facebook. Support is accessible through the Help section in the Settings menu.

Customer support is available via the Help section in the Settings menu, where you can reach the team by email or Facebook.

Please contact Parkl through the Help section in the Settings menu, where customer service is available via email and Facebook.

If urgent assistance is required, you may also call our customer service team at +36 1 8 555 777.

Contact Parkl customer service via email or Facebook. Support is available through the Help section in the Settings menu.

If you encounter any technical issues, please inform us as soon as possible so we can assist you.

You can enable or disable push notifications in the Notifications section of the Settings page.

Email-related preferences can be managed in the Notifications section of the Settings page.

You can rate the app in the Parkl section of the Settings menu. From there, you will be redirected to the Google Play Store or the App Store to submit your review.

The Parkl app's onboarding tutorial appears automatically after the first installation.

You can also access it later by tapping the "Main functions of the app" button under the Parkl section in the Settings page.

In the new app, a Private dashboard is available, where you can choose from four tiles: On-street Parking, Off-street Parking, EV Charging, and Highway Vignette. These tiles provide direct access to the respective features.

With the Quick Start feature, tapping a tile automatically displays the nearest EV charging station or parking location based on your current position. By selecting it, the location details page opens, allowing you to start parking or charging without using the map search.

If the nearest location does not appear, it may be due to one of the following reasons:

• There are multiple parking lots or charging stations within the area.
• There is no single parking spot or charging station within the specified area.