About the app

What is PARKL?

Parkl is a parking app, with which you can easily and safely find, book and pay for parking spots. Parkl is based on sharing economy, in which a marketplace brings together parking facility owners and drivers so that drivers can rent parking spots in the short term.

How can I contact Parkl if I have any questions?

Parkl can be contacted on help@parkl.net.

Where can I download it, and what platforms does it run on?

The Parkl app can be found both on the App Store and on Google Play, as it works both on Android- and iOS-based devices.

Does it only work on smartphones? Do I need internet access for it?

Yes, you need internet access to be able to use Parkl, because your phone accesses our server on the web. The application was developed for use on iOS and Android devices, which means that devices such as smartphones and tablets which use those platforms can run it. It is not available for other platforms, unfortunately.

About parking

How can I find a parking spot?

After you've downloaded the app and registered, rely on your GPS or type your destination into the search field and you'll be shown free parking facilities nearby.

How much is the minimal parking time?

There is no minimal parking time, but parking sessions shorter than 10 minutes are not billed.

What do the different icons mean in the app?

The lightning icon indicates a parking facility with electric charger.
The number on the parking spot is the hourly charge.
The icons can be black or gray. Black is the available space, while gray means that although Parkl has a parking position at a specific location, but all of them are occupied or the parking facility is closed.
The sign will show parking facilities where the instant parking service is available.

How long can I use a parking spot for?

You can use any spots for any length of time unless the owner of the facility limits it.

How is the owner of the parking space notified about my use of their space?

The owner of the parking facility can see all the bookings with the cars' registration numbers on Parkl's dashboard.

How can I open the gates/posts at entering the parking facilities?

Parkl installs its own hardware at the partner facilities, which allows users to open gates with a tap on their smartphone screen.

Can I freely come and go from the parking facility while my parking is in effect?

You may do so on foot. (Leaving the facility with your car will end your parking session.)

How do I know if I'm parking at the right spot?

If you receive an exact identification of your spot after opening the gate, please try to find the exact spot. In any other cases, you can park at any free spots, except the ones marked as reserved.

About payment

How much is the rental fee? When do I sign the rental agreement? How are parking sessions defined?

Rental fees are set by the owner of each individual parking facility. Different charges can be set by the day and by the hour. Rental fees and other terms and conditions are accepted at registration and at the booking of a parking spot. A parking session begins after entering a facility (ie. when the gate is opened) and ends after your car leaves the facility. It is possible to open the gate without terminating the parking session, in case it's not possible to leave the facility otherwise.

How does payment work?

Payment takes place within the application, through the digital system of OTP Bank. Personal data submitted during registration is stored and handled by Simple. All payment is cash-free and automatic.

When is the money withdrawn from my account?

Right after finishing parking.

What is the basis of billing?

Billing is based on minute-based charges. The system counts the minutes from the beginning of booking until exit through the gates.

What happens if there are insufficient funds on my account?

It's possible to finish parking, but it won't be possible to start another parking session until the missing amount is paid for from the card, or when a new card is added to your account with sufficient funds.

Will I get an invoice?

Yes. If you'd like to receive an invoice, you can set it up at payment settings.

About parking facilities

Can multiple people use a user profile?

No. One person can use one profile, but a profile can include more than one cars.

Can I use the application with an unregistered license plate?

No. Users are identified by their license plates in the system. The application can store more than one license number, but only one number can be in use at a time.

About possible problems

What happens if my phone's battery dies during parking or if I can’t access internet?

Try to notify Parkl with the help of the facility's personnel.

Who takes responsibility for damages?

Parking service is provided by the owner of the parking facility. Parkl only helps the two parties to find each other, so the facility owner is responsible.

What should I do if there's a problem with my parking spot?

Contact Parkl via Settings -> About -> Contact.

In case I have any questions, whom should I contact?

Contact Parkl via Settings -> About -> Contact.